Avaz Service Policy

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Service / Product Warranties & Disclaimers

Please read carefully.

1. Accuracy Guarantee & Disclaimer

Avaz Group, LLC and Avaz MD ("Avaz") guarantees 99%+ accuracy for all documents transcribed by Avaz provided that:

a.	The dictation occurred via a land-line (not mobile / cell phone), or a digital recording device approved by Avaz.
b.	The author spoke clearly and audibly as well as spelled uncommon phrases and patient names.
c.	The account has been with Avaz for more than four weeks.
d.	The author and/or author's designee accurately and completely uploaded and/or transferred dictated voice files not dictated by telephone.

If less than 99% of all documents delivered to a customer during any billing period fall below the accuracy rating of 99% (more than 1 out of a 100 words are incorrect or missing), the customer will not be charged for each such document, as long as the dictation has met the above conditions. Avaz reserves the right to change this policy with prior notice.

2. Turn-Around Guarantee & Disclaimer

Turn-Around refers to the time interval between the time Avaz receives a dictated voice file from the customer and the transcribed document is returned to the customer via our document management applications. Avaz guarantees that 96% or more documents will be within the guaranteed turn-around time provided that:

a.	No network or related breakdowns occurred which are outside Avaz' control (including but not limited to Internet network failures, power failures, or customer's ISP service interruptions).
b.	The author spoke clearly and audibly as well as spelled uncommon phrases and patient names.
c.	The account has been with Avaz for more than four weeks.
d.	The customer has informed Avaz at least two weeks ahead of time of any increases in transcription volume.
e.	The customer is not experiencing higher than normal transcription volumes.
f.	The customer provides Avaz with a continuous, equal level of quantities in dictation.

Please note that turn-around times maybe extended by up to 48 hours during national holidays.
If fewer than 95% of all documents delivered to a customer during any billing period are outside the guaranteed true-around, the customer will not be charged for each such document, as long as the above waivers do not apply. Avaz reserves the right to change this policy with prior notice.


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Avaz, Avaz MD and ATERA are registered trademarks of Avaz Group LLC.

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