Building a medical transcription company on digital technology, Avaz MD's data center and network has become one of the most sophisticated transcription platforms in the world. Our customers have the full use of it through a PC, a browser and the Internet. The platform provides our customers with the same power, accessibility and security that even the largest providers enjoy. Here are some highlights:
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| Physical Security |
- 24 x 7 onsite security and access management
- Electronic key card and keypad access at all entry and exit points
- HVAC temperature control systems
- Smoke detection and waterless fire suppression systems
- Multiple (redundant) fiber trunks for Internet traffic and inbound and outbound telephony
- UPS (uninterrupted power supply) systems
- Onsite generator for power backup
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| Data Security |
| Patient information is secured at every step through the workflow: |
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| Internet Access |
- Requires unique username and password
- Repeated failed log-in attempts deactivates account
- Text and voice files on transcriptionists’ work-stations are automatically purged
- All access is logged and verified
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| Telephone Access |
- Unique user identification
- All access is logged and verified
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| Data Model Server Security |
- Each user ID is unique and confidential
- Permissions-based management allows client to determine who can create, view, modify and delete jobs / reports
- User roles restricted to specific set of permissions (users may have one or more)
- Audit Trail
- Each report / job is tracked through the entire dictation lifecycle – creating a detailed audit trail
- Customized audit reports available to client’s managers
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| Network Security |
- Cisco® PIX firewalls provide security, packet filtering, content filtering and intrusion detection
- Infrastructure and application changes adhere to control change procedures
- The Avaz network is monitored 24/7 by technical staff and security tools
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| Data Destruction |
| Data maintained on our systems is destroyed based on contractual agreements. Voice-files are destroyed after 1 month. |
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| Data & Voice Transmission Security |
| Transmission between Avaz and customers, and third party applications is conducted through our secure socket layer, using 128-bit encryption algorithms. |
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| Business Continuance |
| Avaz’ business continuance plan in the event of system failure, fire, natural disaster, vandalism or other interruptions, includes: |
- Redundant and clustered data replication, disc storage, and file-serving environments
- Platform file systems and databases reside in NAS (network-attached storage) devices
- Data backup and off-line media stored at secure location
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